A better way to deal with unexpected outcomes
Recognized by The New England Journal of Medicine and Health Affairs, COPIC’s 3Rs (Recognize, Respond and Resolve) Program addresses the physical, financial, and emotional needs of patients following an unexpected outcome.
Since its inception in 2000, the 3Rs Program has focused on following goals:
- Maintain the provider-patient relationship.
- Encourage open and honest communication.
- Facilitate expressions of concern (including an apology where appropriate).
- Address patients’ needs at a crucial time.
The 3Rs Program is recognized as an industry benchmark for how providers communicate with patients about unexpected outcomes. Specially trained 3Rs Administrators provide assistance in discussing the incident with patients and manage the process of reimbursement for out-of-pocket medical expenses and extended recovery time. In addition, the 3Rs Program helps more than just the patient and provider involved, it also identifies patient safety lessons learned, which are then shared to improve outcomes and overall patient care.
*State regulations and legal environments may limit the scope of availability of certain programs.
