3Rs Program

3Rs Program

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A better way to deal with unexpected outcomes

Recognized by The New England Journal of Medicine and Health Affairs, COPIC’s 3Rs (Recognize, Respond and Resolve) Program addresses the physical, financial, and emotional needs of patients following an unexpected outcome.

Since its inception in 2000, the 3Rs Program has focused on following goals:

  • Maintain the provider-patient relationship.
  • Encourage open and honest communication.
  • Facilitate expressions of concern (including an apology where appropriate).
  • Address patients’ needs at a crucial time.
The 3Rs Program is recognized as an industry benchmark for how providers communicate with patients about unexpected outcomes. Specially trained 3Rs Administrators provide assistance in discussing the incident with patients and manage the process of reimbursement for out-of-pocket medical expenses and extended recovery time. In addition, the 3Rs Program helps more than just the patient and provider involved, it also identifies patient safety lessons learned, which are then shared to improve outcomes and overall patient care.

 

"This program was truly an answer to prayers—we didn’t know how to resolve our problem until this was suggested. The 3Rs Program saved us from costly legal fees and allowed our daughter to have revision surgery. We really could see no negatives in using 3Rs. Many thanks.”

Participant in 3Rs Program

As of December 2017  2,000+ COPIC-insured physicians have referred patients to the 3Rs Program, and nearly  4,000 patients have participated in the program.

Please call a COPIC occurrence specialist nurse to report any incidents during business hours, 8:30 a.m. to 5:00 p.m. (Mountain time), Monday through Friday. They will determine if a case is eligible for the 3Rs Program.

Call: 800.421.1834

Contact for the 3Rs Program and Enrollment Info: Stephanie Heronema

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