Internet Explorer 11 - Technical Support

Internet Explorer 11 - Technical Support

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Disable Pop-Up Blocker (Temporarily)

A majority of issues encountered on our Education website relate to a browser’s settings for blocking pop-ups. COPIC’s online courses launch in a separate window, which are considered pop-ups, to allow for the optimal viewing experience.

1.) Close any open browsers
2.) Open Internet Explorer
3.) Click on Tools on the main menu
4.) Click Pop-up Blocker within the drop-down menu
5.) Click Turn Off Pop-up Blocker
6.) Restart browser

CLEAR COOKIES AND CACHE

1.) Close any open browsers
2.) Open Internet Explorer
3.) Click on Tools on the main menu
4.) Click Internet Options (or click the gear icon on the top right if you have IE 10 or above)
5.) Under the first tab: General, go to the bottom under Browser History and click Delete
6.) On the window that pops open,select:
    a. Temporary Internet Files
   
b. Website Files and Cookies
   
c. Website Data
7.) Press Delete at the bottom
8.) Press OK
9.) Close browser when history is deleted (status window at the bottom of the screen will tell you when it has finished on IE 9,10 or 11)
10.) Restart computer and visit the website you were having problems with